Refund Policy

• All initial consultations are non-refundable. We invest time and resources to evaluate your profile and provide personalized guidance from the first session.

If you purchase an application package (university admissions, visa assistance, etc.), partial refunds may be issued under the following conditions:

• Before Document Submission: You may be eligible for up to a 50% refund if no applications have been submitted and cancellation is requested within 7 days of payment.
• After Document Submission or Application Initiation: No refund will be provided once the application process has begun or documents have been submitted to any institution or authority.

• Visa guidance services are non-refundable once documentation review or mock interview sessions have started.

• Delve FZ does not issue refunds for changes in personal circumstances, decisions to withdraw, or pursuing a different path after services have been rendered.

• We do not guarantee admission or scholarship success. No refunds will be granted based on application rejections or visa denials.

• To request a refund (if eligible), email us at support@delvefz.com with:
• Full name
• Service purchased
• Date of payment
• Reason for refund request

• If you’re unhappy with a service or outcome, please contact our support team. We aim to resolve issues fairly and promptly before formal complaints or disputes are initiated.

• Delve FZ reserves the right to update this Refund Policy at any time. Changes will be reflected on this page, and your continued use of our services indicates your acceptance.

• If you have any questions or concerns regarding these Terms & Services, please contact us at:

  📧 Email: support@delvefz.com

  📞 Phone: [+000-123-4567]